Support
One person, one inbox, real replies.
We respond within 1 business day, Monday through Friday. For anything urgent (billing, broken install, data deletion), put URGENT in the subject and we'll get to it sooner.
Generation, publish, billing, and the GDPR webhook endpoints are running normally. We'll post a notice here if any sub-system goes down.
Before you write
The questions we hear most often are answered on the FAQ — it covers cancellation, what counts as one optimisation, the brand voice setup, data handling, and language support.
Read the FAQ →When you write, include
- — Your shop domain (e.g.
yourstore.myshopify.com) - — What you were trying to do
- — What happened, with a screenshot if you have one
- — The product or generation ID if it's a specific draft
The first line on every reply is from a human, not a template.
To request export or deletion of data Descriva holds about your store, email support@descriva.app with the subject Data request. We respond within 30 days. See the privacy policy for the full process.